Returns, Refunds, and Reprint Policy

LAST UPDATED: 5/1/2023

We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers’ feedback. When we do make changes to this Policy we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with 4over the current Returns/Refund/Reprint Policy will apply.

We guarantee that our printed products will not be defective per industry standards. You may contact us and will be pleased to help address any general issues you may have with your product.

If you believe your print job is defective or has not otherwise met your requirements please contact Luis Hall Designs, IN WRITING via the online support system, within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determine that a product is defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

1. We will reprint the print job with rush production.
2. We will refund the original order price.

We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.

A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.

When applicable, a refund will be issued within 10 business days of our receipt of the original product order.

A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or at such earlier time as we may agree to.

The forgoing is the manufacturer’s sole responsibility concerning a defective order. To the maximum extent permitted by law, the manufacturer is not responsible for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if 4over has been advised of the possibility of such damages), resulting from the order.

The following are some guidelines and examples of issues that do not constitute grounds for a refund or a return or reprint of a product:

• An order that is refused at the time of delivery or an undeliverable orders. (We will reship the product at the customer’s expense if requested).
• The product is lost, delayed, or returned to the manufacturer due to an error made by the customer submitting the proper shipping address. (For products that are later found or returned to the manufacturer, the package will be reshipped with a corrected address and charge an additional shipping fee for the shipment).
• Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
• Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
• Products that are delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in the ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
• Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
• Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. The manufacturer does not make any changes to customer files.
• Product that experiences print or images that are fuzzy, pixilated, or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at a 1:1 ratio (or 100%) and/or in CMYK mode.
• Products that do not exactly match color or ink density. The manufacturer does not color match or match customer-specified ink density.
• An inability to print or write on the product, unless the product description states otherwise. A typical UV-coated product cannot be printed or written upon. Matte-finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. The manufacturer is not responsible for an inability to print or write on a Product unless the product specifically states that it is suitable for this purpose.
• Orders that are duplicated as a result of customer error.
• Orders that are canceled after the order has entered into production (or any process thereafter).
• Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time-sensitive materials.
• A customer’s violation of any of the terms and conditions governing the use of Luis Hall Design’s website and/or ordering of product.
• Viruses, worms, Trojan horses, and other forms of harmful or malicious code that are not detected or removed using Luis Hall Design’s standard virus/malicious code detection procedures.
• Loss, corruption of, or damage to your personal information, Customer Content, order history, or related information that is stored.
• Our failure to notify you of any delay, loss, or damage in connection with your printed products or shipment or any inaccuracy in such notice.
• The release of an order by the shipper without obtaining a signature.

Please note that the provision of advice, assistance, or guidance on this Website does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.