Shipping Policy

Last Updated: December 15, 2023

We reserve the right to update and revise this Shipping Policy and Guidelines without prior notice to reflect changes in our policies, services and/or in response to our customer’s; feedback. When we do make changes to this Policy, we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as anytime you place an order with Luis Hall Designs the current Shipping Policy and Guidelines will apply.

Luis Hall Designs offers several shipping options, including FedEx, UPS, or their related services. Our standard shipping level (“Standard Shipping”) is by ground. Shipping rates will be presented based on what should be the most efficient option available for your order, but you may elect to use an alternative method of shipping during the ordering process.

If you have dated or time-sensitive material please plan accordingly; leave plenty of time to receive your order. We strongly suggest that in such circumstances you do not rely on Standard Shipping delivery.

Our shipping charges are based on the rates charged by the carrier, as they may vary from time to time. Saturday delivery is available at an additional charge. Please contact us for more information regarding Saturday shipping. All orders are shipped FOB shipping point, which means ownership and risk of loss transfers to you once we deliver the order to our shipping carrier. If you elect to pick up your order, ownership, and risk of loss will transfer to you when you (or your agent) take possession of the order.

Unfortunately, we cannot use a customer’s account with UPS, FedEx, or any other carrier.

The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Please note that although we strive to meet the estimated delivery times because we use a third-party shipping service, we are not able to guarantee a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order.

When your order is placed, you will be provided with the production site where your order will be processed. We have company-owned production sites located across the U.S. and your job will generally be allocated to provide the most efficient shipping based on your chosen delivery location. Certain product offerings, however, require production at specific production sites, and the shipping time and charges will be calculated based on that location.

For Standard Shipping to a delivery point within the United States, you can use our Shipping Maps to estimate your package arrival from the time of shipment. Select the Shipping Map that corresponds to the shipping carrier and production site you are provided with at the time of your order. Please Note: These Shipping Maps only provide you with an estimate of the delivery date; we do not guarantee delivery on the date indicated. Also, when estimating your package arrival, the time frame denoted on the Shipping Maps does NOT include the day of pickup by the carrier or the order turnaround time.

If you decide on a shipping service level other than Standard Shipping the delivery date will correspond to the service level chosen. Again, the delivery date does not include the day of pickup. If you select the relevant shipping carriers 3 Day, 2nd Air Day, Next Day Air, or some other special delivery level (or their equivalent) this means that the shipper is guaranteeing its shipping service within the time period selected. Note that only these special accelerated shipping services are guaranteed within the time frames given. Standard Shipping is NOT guaranteed to deliver within the estimated arrival time.

Your estimated shipping time is in addition to the order turnaround time you decide on during the order process. Add the turnaround time and estimated shipping time together to estimate the actual delivery date.

Luis Hall Designs will ship to a destination outside of the United States; however, it may be necessary to separately estimate the shipping method and costs. All pricing for international shipments is in U.S. dollars. Our pricing includes product and shipping costs only; customs duties and other costs incurred as a result of international shipping are in addition to our costs and you are separately responsible for these costs. We reserve the right to refuse to ship to certain international locations. Please contact us for more information regarding international shipping.

We reserve the right to change the site initially allocated to the production of your order. (For example, equipment failure, natural disaster, or order volumes may impact our production capacity requirements necessitating a site change). Should this happen, you may be informed by email and it may impact your estimated shipping time, etc. You can check our Shipping Maps for the estimated transit time from the new production site.

Our shipping process cannot generally accommodate the aggregation of multiple print orders for shipping purposes; each discrete product ordered will be shipped separately, will require a separate shipping charge, will have its own estimated shipping time, and may arrive on a different date to other products you have ordered. If you are ordering multiple products, these may also require different production sites and the estimated shipping time may vary for each separate product. If you are ordering a specially priced package of products, there will be only one shipping charge incurred, however, the individual products may be shipped separately and arrive at different times. If the receipt of multiple products is time-sensitive, please plan accordingly as we cannot guarantee that multiple product orders will be received on the same delivery date.

Limited Group Shipping

For certain limited product lines, we can consolidate multiple orders for group shipping.

The following rules apply to group shipping orders:

1. Orders must all be placed at the same time;
2. Maximum run size per order (see specific product for details);
3. Group shipping must be designated at the time of order;
4. All orders must be the same product type;
5. All orders must have some turnaround time (NOTE: Same-day turnaround is not available on group shipping);
6. Each order must be for the same quantity (e.g., 1,000 business cards);
7. Order must go to the same address;
8. Order must have the same contact person.
1. Choosing group shipping may add at least one day to your chosen turnaround time. Please factor this into your order time.
2. If one or more jobs in the group of orders designated for group shipping are delayed, for any reason, all jobs within the same group will be held and delayed until all jobs are complete. We recommend that you do not choose group shipping for any job that has a time-sensitive deadline.
3. The due date for all jobs designated for group shipping will be determined by the time of the final approval of the last approved job within the group. If an order for six jobs is placed on a Monday and they are designated for group shipping, but one or more of the jobs are not approved until Wednesday, then the turnaround time and due date will be calculated as if all jobs were approved on Wednesday.
4. Once a group of orders has been designated for group shipping we cannot release any part of the order from the group for an alternative mode of shipping (earlier or later).
5. A change to the shipping service or address can be made up to the point of bindery only.

We recommend that you do not decide on group shipping for any job that has a time-sensitive deadline. Orders that exceed size or weight limitations for the selected delivery level may be divided into multiple boxes. Your order confirmation and/or product tracking information will reflect the number of boxes you can expect for your order. If your order is divided into multiple boxes, each box will incur a separate shipping charge and we cannot guarantee that all boxes will be received on the same day.

Because our carriers generally do not ship to a Post Office box, it is your responsibility to give the correct and accurate address (including zip code) for your delivery. We strongly recommend that you include a telephone contact number in your shipping information. We are not responsible for any delays, losses, or increased delivery charges caused by mistaken or incorrect delivery addresses. We are not responsible for any delays or losses of product once the product is delivered to the carrier for shipment.

Please verify that your payment information has been correctly entered. Shipments may be delayed because of improper credit card information and we are not responsible for any delay or loss associated with this. Holidays may affect and delay your shipping times. Please take holidays into account when estimating your package delivery time.

If, after placing an order, you wish to change the shipping address you may do so up until the time the order is out for delivery. Each time that you request that we intercept and transport an order to a new shipping address (i.e., other than the one currently chosen) you will incur an administrative fee of at least twelve dollars and thirty- five cents ($12.35) as well as any increases in the shipping fees and other charges UPS may impose. You consent to these fees being charged against the credit card used for the transaction.

We will make every effort to adhere to the estimated shipping schedule and delivery date for your order. However, equipment failures, technical problems, shipping delays, and other problems beyond our control may delay the printing and delivery process. Under such circumstances rush charges and other production fees may be waived or refunded as applicable, however, such delays are not grounds for cancellation of an order. By placing an order with Luis Hall Designs, you are agreeing that we are not responsible or liable for, and no refund, cancellation, or credit will be due as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions on the ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, any other circumstances that are beyond our direct control.

Please take note that if you choose a residential address as your delivery address the carrier will typically not require a signature at the time of delivery and the package may be left at the address.